Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies they reference, apply to your access to and use of clevelandpaintpros.com and any related site that links to these Terms (the "Website"). Please review them carefully, because they affect your legal rights.
By using the Website, you accept these Terms. If you do not agree, do not use the Website. We may update these Terms or limit access at any time, with or without notice. Continuing to use the Website means you accept the revised Terms. The Website is intended for users in the United States and its territories. You confirm that you are legally able to enter into this agreement and that you meet these requirements.
Our Privacy Policy explains how we collect and use personal information, and it is part of these Terms. By using the Website, you acknowledge that you have read the Privacy Policy and agree to it.
These Terms include a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website is a technology platform that helps homeowners and consumers in the Cleveland, Ohio metropolitan area and nearby communities submit service requests to independent service providers that offer interior painting, exterior painting, commercial painting, residential painting, drywall repair, deck staining, wallpaper removal, and related home improvement services ("Third-Party Providers").
We do not:
- Provide painting or other home improvement services directly.
- Review the quality, licensing, or legality of Third-Party Providers.
- Confirm compliance with Ohio regulations or licensing rules.
- Endorse or employ Third-Party Providers.
Using the Website gives you:
- Access to tools that connect you with Third-Party Providers serving Cleveland, OH and surrounding areas.
- If you are a provider, exposure to potential customers in the greater Cleveland region.
You use the Website at your own risk.
2. Form Submission and Contact Consent
When you submit a form, you consent to how we handle your information as described in the Privacy Policy. You also expressly agree that we and Third-Party Providers may contact you by:
- Phone, including autodialed or prerecorded calls
- Text message
- Postal mail
Message and data rates may apply. Consent is not required to make a purchase. You may opt out using the instructions provided.
You agree that:
- The information you submit is true and complete.
- We may monitor or record calls.
3. Eligibility and Authority
You may use the Website only if you can enter into a binding contract and meet all of the following:
- You are at least 18 years old.
- You are located in the United States or its territories.
- You are not restricted from using the Website under applicable law.
If you accept these Terms on behalf of a business, you represent that you have authority to bind that business.
4. License
We give you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on your personal devices. All rights not expressly granted remain reserved.
5. Restrictions on Use
You may not:
- Use the Website to compete with us, harass others, or engage in unlawful conduct.
- Scrape, hack, probe, or overload the Website.
- Collect user information for unsolicited outreach.
- Misrepresent yourself or your intentions.
- Copy, monitor, frame, or alter content without permission.
- Reverse engineer the Website or remove security protections.
We may suspend or end access at any time without notice.
6. User Content and Feedback
You may submit content such as feedback, messages, and reviews. You keep ownership of your content, but you grant us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display it.
You represent that:
- You own the content or have the rights needed to submit it.
- The content does not violate any law or the rights of others.
We may use feedback without restriction or compensation.
7. Links and Third-Party Sites
Any links to Third-Party Providers or other websites are provided for convenience only. We are not responsible for their content, policies, or actions. Your use of those sites is governed by their own terms.
8. No Endorsement or Contracting
We do not endorse, verify, or guarantee any provider. Any quotes displayed are for informational purposes only and are not binding. Any agreement for services is made directly between you and the provider.
9. Premier Partners and Communications
By submitting your information, you authorize partner companies to contact you using automated technology, including phone or email. Consent is not required to buy services. See Section 2 for opt-out information.
10. Disputes with Third Parties and Release
Any dispute with a Third-Party Provider is solely between you and that provider. You release us from claims arising out of those disputes.
Ohio residents waive Ohio Revised Code §2315.06; similar waivers apply in other jurisdictions where allowed.
11. Intentional False Information
Submitting false contact details or a false address may create legal liability. You agree to indemnify us and any affected providers for resulting losses and damages.
12. Proprietary Rights
All content on the Website, including trademarks and copyrights, belongs to us or our licensors. No ownership rights are transferred to you.
13. Reliance on Information
Information on the Website may be outdated, incomplete, or inaccurate. We do not guarantee that it is complete or correct.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access to it at any time. Certain terms survive termination, including disclaimers and arbitration requirements.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
You use the Website at your own risk.
16. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for indirect, incidental, or consequential damages.
- Our total liability is limited to $100 or the amount you paid us.
Some jurisdictions do not allow these limits.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising from your:
- Violation of these Terms
- Content you submit
- Interactions with providers
18. DMCA and Infringement Notices
Send infringement claims to:
DMCA Agent
Cleveland Paint Pros
Cleveland, OH 44101
Include:
- A description of the work and where it appears
- Your contact information
- A statement that you are authorized to act
False claims may lead to liability.
19. Electronic Communications
You agree to receive communications electronically through email or postings on the Website. These communications satisfy any legal requirement that they be in writing.
20. Dispute Resolution and Arbitration
Disputes are resolved through binding arbitration under the Federal Arbitration Act and administered by the American Arbitration Association (AAA).
- Location: Cleveland, Ohio
- Claims ≤ $10,000 may be decided on written submissions.
- No class actions or jury trials allowed.
- The arbitrator's decision is final and binding.
21. Choice of Law and Venue
These Terms are governed by Ohio law.
Any dispute that cannot be arbitrated must be brought in state or federal court in Cuyahoga County, Ohio.
22. International Use
The Website is operated from the United States. If you access it from outside the U.S., you do so at your own risk.
23. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including natural disasters, war, power outages, and severe weather events common in the Cleveland, OH region.
24. Ohio Consumer Notice
Ohio consumers may contact the Ohio Attorney General's Office at:
30 East Broad Street, 14th Floor
Columbus, OH 43215
Phone: (800) 282-0515
Website: www.ohioattorneygeneral.gov
25. Statute of Limitations
Any claim related to the Website must be filed within one year unless a longer period is required by law.
26. Severability, Waiver, and Entire Agreement
If any provision is found invalid, the remaining provisions stay in effect.
Headings are included for convenience only.
These Terms and the Privacy Policy form the entire agreement between you and us.
27. Miscellaneous
Using the Website does not create a joint venture, partnership, or employment relationship.
Third parties have no rights under these Terms.
28. Contact
If you have questions, contact us at:
Cleveland Paint Pros
Cleveland, OH 44101
Email: [email protected]
Phone: (216) 555-0199
All rights reserved.
