Last Updated: October 6, 2025
Cleveland Paint Pros ("Cleveland Paint Pros," "we," or "us") values your privacy and treats your personal information with care.
This policy describes what we collect, how we use it, when we share it, and the rights and choices available to you. By visiting clevelandpaintpros.com or any other site that references this policy, you agree to the terms below.
Scope
This policy covers information collected:
- On our Website
- Through emails, text messages, and other electronic communications with us
- Via our ads and apps on third-party sites when they link to this policy
It does not cover data gathered offline or on websites we do not operate or control.
Information We Collect
We gather information in three main ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details related to your painting request, such as property location, interior or exterior work, project timing, budget expectations, surface conditions, color preferences, and any notes you include
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages you visit, links you click, time spent on the site, and the pages you enter from or leave to
- IP address, device identifiers, approximate location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tracking tools
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or engagement history
- Verification details for service requests and fraud prevention
- Advertising and analytics information, including email engagement
Your information may be handled in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you when you return
- Track website performance
- Tailor content
- Support advertising efforts
Most browsers allow you to block or remove cookies. If you do, some features may not function as intended.
Third parties may also place cookies on your device, and we do not control those cookies.
Interest-Based Advertising
We may partner with others to display ads that reflect your interests.
These partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
For more details or to opt out, visit:
How We Use Your Information
We use information to:
- Deliver and improve our residential and commercial painting services and Website
- Review, process, and complete your painting service requests
- Match you with painters and service providers suited to your project
- Reach out about estimates, scheduling, project updates, and support
- Customize your experience and our marketing
- Support analytics, research, and service development
- Find, prevent, and address fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We share information in the following situations:
Service Providers and Provider Networks
If you request a quote or painting service, we share the details needed to respond with third-party painters, contractors, and provider networks in the Cleveland area.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help run the Website and our business, including providers for analytics, security, payments, support, and marketing.
They may use personal information only to carry out services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you submit, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that does not identify you.
Legal and Safety
We may disclose information when required by law, to protect our rights and safety, or to investigate fraud and misuse.
Business Transfers
We may share information during a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal details, but we cannot process painting service requests or provide estimates without that information.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This does not stop messages from painters or providers we shared your request with.
- Cookies: Manage cookies through your browser settings or the opt-out links above.
Access and Control
You may ask us to:
- Review the data we have about you
- Update inaccurate information
- Delete information, subject to legal or operational requirements
- Share concerns about how we use your data
Please use the contact details in the How to Contact Us section.
Data Retention
We keep personal information for as long as needed to carry out the purposes described in this policy, based on factors such as:
- The type and sensitivity of the information
- The risk of harm from unauthorized use or disclosure
- The purpose of the processing
- Legal requirements
- Whether the purpose can reasonably be met another way
Security
We use administrative, technical, and physical safeguards designed to protect personal information.
Sensitive submissions are sent over SSL. Even so, no method of transmission or storage is completely secure.
Children's Privacy
The Website is not intended for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with proper consent or legal capacity.
California Privacy Rights
If you are a California resident, you have the rights below, subject to certain exceptions:
Right to Know
Request details about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties with whom we shared information
- Specific pieces of personal information we hold about you
Right to Delete
Request deletion of personal data collected from you, subject to exceptions.
Right to Correct
Request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be considered "sale" or "sharing" under California law.
To opt out, contact us and state "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercise your privacy rights.
Verification
We verify requests before taking action. Unverified or excessive requests may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for marketing during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Ohio Privacy Considerations
As a business based in Cleveland, Ohio, we are committed to following all applicable Ohio privacy and data protection laws. Ohio residents may contact us with questions or concerns about how their personal information is handled.
Visitors Outside the United States
The Website is intended for U.S. residents, especially those in the greater Cleveland, OH metropolitan area.
If you access it from outside the United States, your information may be transferred to and processed in the U.S., where privacy laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When we make updates, the "Last Updated" date will change.
If you continue using the Website after changes are posted, you accept the updated policy.
How to Contact Us
Cleveland Paint Pros
Attn: Privacy Policy
Cleveland, OH
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
